Thank you for shopping at Doruk Silver Jewelry. We strive to provide our customers with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange an item. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
• 14-Day Return Policy: We offer a 14-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return the item(s) for a refund or exchange, subject to the terms and conditions outlined below.
• Eligibility for Returns: To be eligible for a return, the following conditions must be met:
• The item(s) must be in their original condition, unworn, undamaged, and with all original packaging, including tags, certificates, and any other accessories.
• The return request must be initiated within 14 days of the delivery date as confirmed by the shipping carrier's tracking information.
• Customized or engraved items cannot be returned unless they are defective or damaged upon arrival.
• Earrings, for hygiene reasons, cannot be returned unless they are defective or damaged upon arrival.
• Return Process: To initiate a return, please follow these steps:
• Contact our customer support team at https://doruksilverjewelry.com/contact-us within 14 days of receiving your order. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
• Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, along with the instructions on how to proceed.
• Pack the item(s) securely in the original packaging, including all accessories and documentation. Clearly write the RMA number on the outside of the package.
• Ship the item(s) back to us using a trackable shipping method. The return shipping costs are the customer's responsibility unless the return is due to a defective or damaged product.
• Once we receive the returned item(s) and verify their condition, we will process your refund or exchange, as per your request.
• Refund Options: Depending on the availability of the item(s), we offer one refund option:
• Original Payment Method: We can refund the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your financial institution.
• Non-Refundable Items: The following items are not eligible for return or refund:
• Items returned beyond the 14-day return period.
• Customized or engraved items, unless they are defective or damaged upon arrival.
• Earrings, unless they are defective or damaged upon arrival.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly by providing a replacement, repair, or refund, depending on the circumstances.
• Return Shipping Costs: Unless the return is due to a defective or damaged product, the customer is responsible for the return shipping costs.
• Additional Information:
• We recommend insuring the return shipment to protect against loss or damage during transit.
• We reserve the right to refuse a return if the item(s) do not meet the eligibility criteria outlined in this policy.
• Please note that the actual color of the jewelry may vary slightly from the images displayed on our website due to variations in monitors and lighting conditions.
If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help.
Note: This Return and Refund Policy is subject to change without prior notice. Please review the policy on our website for the most up-to-date version.